1 reviews | Active since Feb 2023
Vodacom Gugulethu - Msindisi You are rude and Unhelpful...
Good day, My name is Brenda Ngete … I went to the Voda shop in Gugulethu Mall CPT… I was assisted by Msindisi a very rude and unhelpful agent hired by Vodacom, He advised my number *** is locked by Vodacom because I’m an employee of Vodacom.. I have never worked for Vodacom and I’m not working for Vodacom… He forced me to do the escalation to Vodacom to unlock the sim card.. I then asked him why he is not doing the escalation my behalf… Which I doubt he did because he was not showing interest in my query.. I did follow up visit today as he promised the sim card will be unlock… Visiting the store Im using transport .. and I really need this sim card as I used it for work apps I’m working remotely.. Agent provided me with this reference number EG-2I2U-2IYGKO and the agent’s name is Msindisi. I have asked him again why is not calling the customer care to unlock the number he said that is not his Job or duties I will need to do it and that I should not make my problems his problems in “Xhosa”
I cannot be requested to go back to the store I did not get assistance, last agent I spoke to on Friday asked for my ID copy and Sim number to action the sim swop Now Im being advised to go back to same store for assistance, No this is getting of control and the is no one willing to assist. I NEED THE SIM CARD FOR WORK, TODAY IS DAY 6 WHAT IS HAPPENING AT VODACOM...CAN I BE CONTACTED BY MANAGER TO *** OR EMAIL *** I WENT TO THE STORE TWICE AND IM SPENDING ALOT OG MONEY TO TRAVEL TO VODACOM EXPRESS WHEREBY ILL BE SENT BACK TO CONTACT CUSTOMER CARE
I cannot be requested to go back to the store I did not get assistance, last agent I spoke to on Friday asked for my ID copy and Sim number to action the sim swop Now Im being advised to go back to same store for assistance, No this is getting of control and the is no one willing to assist. I NEED THE SIM CARD FOR WORK, TODAY IS DAY 6 WHAT IS HAPPENING AT VODACOM...CAN I BE CONTACTED BY MANAGER TO *** OR EMAIL *** I WENT TO THE STORE TWICE AND IM SPENDING ALOT OG MONEY TO TRAVEL TO VODACOM EXPRESS WHEREBY ILL BE SENT BACK TO CONTACT CUSTOMER CARE