1 reviews | Active since Mar 2009
Vodacom Group is a *****
<p>so i wrote a review about Vodacom in Dec 2016 regarding a sales person offering me a good gesture gift of a tablet with 5gig of data. i asked what the catch was and i was told there wasnt, to my surprise months later i realised that i was being debited for the data. they eventually sorted it out in Feb 2017. i just realised that they charged me R3 944.95 for early cancellation fee. they debited this amount on the 20th of March 2017. How can they charge me cancelation fees when i never requested for this contract in the first place. my April debit order went off last night and i still do not have a statement to reconsile with the debited amount. i have never experienced so much contempt from this group. can they urgently refund me this unauthorised amount that they debited from my account. i am really getting sick and tired of Vodacom and how they treat their customers. i cannot wait for my contract to expire so that i can move to a service provider that is for the customers and respect customers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
