bK
bongiwe K

1 reviews | Active since Mar 2009

21 Apr 2017, 09:20

Vodacom Group is a *****

<p>so i wrote a review about Vodacom in Dec 2016 regarding a sales person offering me a good gesture gift of a tablet with 5gig of data. i asked what the catch was and i was told there wasnt, to my surprise months later i realised that i was being debited for the data. they eventually sorted it out in Feb 2017. i just realised that they charged me R3 944.95 for early cancellation fee. they debited this amount on the 20th of March 2017. How can they charge me cancelation fees when i never requested for this contract in the first place. my April debit order went off last night and i still do not have a statement to reconsile with the debited amount. i have never experienced so much contempt from this group. can they urgently refund me this unauthorised amount that they debited from my account. i am really getting sick and tired of Vodacom and how they treat their customers. i cannot wait for my contract to expire so that i can move to a service provider that is for the customers and respect customers.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2017, 10:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team