Vodacom gross neglect of consumer!

Yesterday the 26/9/18 I wrote of my problems relating to Vodacom sms informing me they would discontinue my service due to RICA data capture issues.I have been contacted by a Vodacom customer service representative who has an excuse for everything and his favorite phrase seems to be"this is dealt with at store level" I have wasted my time Vodacom are going to discontinue my service through no fault of my own, they are a huge company, they made their money from me and couldn't care less, In South Africa today there are a huge amount of people living on and below the poverty line and Vodacom will treat them in this way.It will now cost me a 100 km round trip to rectify there problem, what makes it worse is I already went to there store as requested and was turned away. Vodacom you win, you are the face of business that does not care.