Vodacom: gross incompetence & ********* behaviour

<p>I have 2 contracts on a month-to-month basis.</p> <p>I called in April to cancel contract #2 however debits are still being deducted. Thursday I called to query this however this resulted in my primary contract being cancelled!</p> <p>The retention agent is *********** and his behaviour is *********:</p> <p>1. After he confirmed that contract #2 was cancelled, I had to specifically ask whether the debits would be refunded. Only then did he create a query for this. <strong>Surely this is something I shouldn’t have to double check?</strong></p> <p>2. He then offered to change my primary contract to a more economical one – <strong>NO</strong> mention made that this would tie me into a 24-month contract. Again this is something I had to double check. Further to this I asked to remain on my current month-to-month contract, only to discover on Friday that I was unable to make calls.</p> <p>Then to try sort out this mess… several phone calls on Fri, being put on hold indefinitely (I hung up after 25 minutes!), being promised that retentions would call me on Sat 8am. <strong>NOT</strong>.</p> <p>I called retentions on Sat and was told that an email was sent to “back office” and the issue would be resolved between 4 hours and 1 day. I then went to Vodaworld, waited over an hour and was told that “back office” doesn’t work weekends! <strong>So why the lies???</strong></p> <p>It's now 11am on Monday and no resolution.</p> <p>Vodacom have been paid on time FOR 15+ YEARS . What is my recourse when Vodacom don't honour their contract???</p>