LB
Linda B

1 reviews | Active since Sept 2017

27 Jun 2021, 18:33

VODACOM GREENSTONE PATHETIC SERVICE

My husband wanted to take out a new contract we went to vodacom greenstone mall on the 5th June 2021 and the sales lady promoted the new Hi Sense cell phone she said they had no come backs with this phone my husband said okay he will take the Hi sense cell phone 2 days later the phone gave problems it froze so my husband took it back they then reloaded the software after this 2 days later same problem we took it back and cell phone was send for repairs Out of box failure on the 20th june we received the phone back got home and same problem started again and we the cellphone was taken back . Vodacom greenstone say the cant give a new phone as they are a franchise and they dont have to comply to consumer protection act when items are returned within and before 7 days it is now the 28th June and still the cellphone is in for repairs and they agree there is something wrong with the phone my husband 1st debit order came off already the 2nd day of purchasing the phone yet he has not had this phone for 48 solid hours. I WILL NOT RECOMMEND ANY PERSON TO OPEN UP A CONTRACT AT VODACOM AS THEY THINK THE LAWS OF THIS LAND DONT APPLY TO THEM. There is no consumer protection act with them you pay and walk away with a defective phone surely this phone should have been replaced immediately....

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2021, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team