AM
Adiel M

1 reviews | Active since Dec 2024

12 Dec 2024, 15:17

Vodacom Greenacres

STAY AWAY!!!! Went to collect my sons tablet after I rejected the quote. From the moment 8 stepped in every worker on the floor was on there phone. I had to wait 15 minutes, if not more and the girl helping me had a "don't care attitude". I wasn't told I needed to bring certain documents to collect the tablet, I was told at the store, unfortunately she can't help because she needs a Job number. I then asked why do they require my ID when booking in when I can't use it to get my device out. She simply said she can't help, almost as if she was getting joy from the situation. I then went to the closest person on the floor,the guy had a faded haircut, looked Indian. I approached him a nice way and said sorry, I didn't even finish my sentence and he asked me rudely "can't you see I'm busy" and ignored me. I will never recommend vodacom Greenacres ever again. Nobody could help and everyone had attitudes. STAY AWAY.

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Replies (2)
Vodacom
Vodacom's reply13 Dec 2024, 07:43
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Dec 2024, 15:21
Official
Dear Adiel.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Kindly be advised that we were not able to make contact with you however responded via email.
 
Regards
Vodacom Consumer Website Team

Best regards,