Vodacom Greenacers

The customer service at the Greenacers Branch in Port Elizabeth is disgusting. Firstly, staff and clients being helped by staff also sitting without masks while the shop is as busy as it can be under the circumstances. We sat for an hour only to be "helped" by one of the many rude staff there. When I approached the one lady about the masks it wad announced to the staff and it then became a laughing matter. After explaining that I cannot leave my phone for 4 days for a screen replacement (which we have done before and it took an hour) fue to the nature of my work, the staff member was extremely arrogant and rude and told me that if I can't accept that then best I leave. He kept telling me to let him speak and was not willing to help. While dealing with this rude man, the mask matter was still being discussed with other clients as it seemed to be the biggest joke ever. After speaking to the manager who did not seem to phased about the matter explained that he is the compliance officer and I must understand that this is not a high risk area, yet the law clearly states that masks need to be warn at all times and not in accordance to the level of risk. He proceeded to mention that he has had complaints about staff before. This is also not our first bad experience there, the list is pretty long but unfortunately we have to go there as this is the only repair store in Port Elizabeth. We have heard various complaints about this store. Its always the same staff that are so rude.