JV
Jean V

1 reviews | Active since Jun 2011

11 Feb 2025, 13:31

Vodacom - greedy, expensive and data expires

Greed runs very high with this company. I have three of the exact same contracts, one for me, one for my son, one for my daughter. The exact same price plan with same airtime and data and monthly fee. Yet, when I need to top up with data, all three of us have different "specials" and different data prices on the Vodapay app. Also, I feel ****** that once I purchase data, that this data expires within 30 days. I paid for it, why must it expire? Checkers does not come to my house to take back the groceries I bought from them if I didnt use the groceries within 30 days, why must Vodacom take back or let data expire? Why is the specials on the Vodapay app not the same for everyone? Due to this , I will now be cancelling all three my Vodacom contracts

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2025, 07:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

JV
Jean V's update17 Feb 2025, 13:45
Reviewer Update
Still no exact answer to my question, I have three of the exact same contracts with same airtime value and same data allocation, but when going onto the app to buy data, each number has different prices. Retail stores dont charge different prices for goods to different consumers, yet Vodacom does this. Honestly, after being with them since 1999, around 26 years on contract with them, I am now going to cancel three contracts.