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Raziq R

1 reviews | Active since Feb 2021

02 Mar 2021, 06:38

Vodacom Greed

So Vodacom has given me the worst service!!!

Firstly, an employee by the name of Marissa Cotzee were in the area and tried to persuade me to start using Vodacom fibre. I was given a router and simcard told that i should use it for a month, and if I like it i could then switch my fibre and if not they will collect it with no strings attached. A week in to the use, (which wasnt great fibre) they tried to call my fibre company which i am currently with to get them to cancel my line without my authorization so that they can install their own fibre. I declined this as its very unprofessional! I then contacted Marisaa explaining what had happened and she told me i should just say i do n9t want the installation which they were forcong amd she would call me back when she has some free time. Oh and that call back never came.

I am now being billed for over R600 for this which I think is ridiculous. Is this how u treat your clients? Try to milk them for more money?! This service is pathetic!!!

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Replies (3)
Vodacom
Vodacom's reply02 Mar 2021, 07:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RR
Raziq R's update08 Mar 2021, 14:39
Reviewer Update
So this has still not being resolved amd the amount has increased to over R900, 00. This is pathetic. If this is the service provided i will not be renewing my cellphone comtract with Vodacom either!!!!
RR
Raziq R's update10 Mar 2021, 11:16
Reviewer Update
I am still being billed for this!!! The debit is due to go off on the 15th and i am being billed. Nothing has been done, vodacom ia not assisting me in any way. I was told this will be assigned to an agent, and nothing has come of this