1 reviews | Active since Feb 2023
Vodacom - Great with taking data and not being able to account - Enough is Enough
Vodacom content with ********** activities regarding data charges, and when questioned, do not respond. Tickets get logged and closed without any actual feedback. While i spend most of my time on WIFI , only the little bits of loadshedding i use data. Vodacom recons I used 6 gigs in a few days ( average ussage ) and then suddenly 6 gigs in one day ( even with data saver on)
Vodacom does mot send accurate data usage statements as they are aware they are asking more money by hiding actual usage, and forcing customers to buy more data, with no other option. cause once reported nothing happens.
This is the last , I am taking a stand and reporting Vodacom to the telecommunications Ombudsman and I urge other users that have gone through similar to reach out and lets take this so called giant down for their wrong doing..
please note that since your reply stated that my query was resolved.. I wish to emphasize it was in fact not.
I wish to please be sent a copy of the said usage report as requested previously. as my normal data usage per day averages between 600mb and 1 gig. yes sometimes a little more.. sometimes a little less.
Please send me the allocated report showing where I used 6 gigs in one day, while I was on WiFi most of the morning.
Further I wish to state clearly , after calling in and escalating the matter via your call centre , it was escalated and closed by your agents. With Zero feedback to the consumer.
Lastly as stated in my initial post, your company claims that data was used and you now suggest a data usage app. where with previous complaints users were told to switch on data savers ( hence why it was done this time around ) yet still Vodacom want customers to "trust their word" yet there is nothing to back it up.
this answer and response will unfortunately not suffice.
kind Regards ,
Etienne Raath
please note that since your reply stated that my query was resolved.. I wish to emphasize it was in fact not.
I wish to please be sent a copy of the said usage report as requested previously. as my normal data usage per day averages between 600mb and 1 gig. yes sometimes a little more.. sometimes a little less.
Please send me the allocated report showing where I used 6 gigs in one day, while I was on WiFi most of the morning.
Further I wish to state clearly , after calling in and escalating the matter via your call centre , it was escalated and closed by your agents. With Zero feedback to the consumer.
Lastly as stated in my initial post, your company claims that data was used and you now suggest a data usage app. where with previous complaints users were told to switch on data savers ( hence why it was done this time around ) yet still Vodacom want customers to "trust their word" yet there is nothing to back it up.
this answer and response will unfortunately not suffice.
kind Regards ,
Etienne Raath