Vodacom - Great with Sales, Shocking with Service

We have Vodacom Fibre installed at our property since December 2024. We have had numerous issues with connectivity ever since. It took Vodacom nearly 2 months to get us connected in the first instance and after 4 months of finally being connected the service became intermittent and a complete downtime of nearly 4 hours each afternoon. It took Vodacom nearly 2 months to resolve this issue. On both instances the router had to be replaced. The service has again become intermittent over the last month and we have had a complete blackout since 20 February. I had to call Vodacom every day to follow-up and the call centre agents told me they are escalating the case. They kept on promising that a supervisor or technician will call me back and provide feedback. I am still waiting for that feedback. A very helpful call centre agent took it upon himself to assist me as even he was disillusioned with the level of service received by the relevant teams in Vodacom. He reached out on his own behalf to the technicians in my area by bypassing the Vodacom workflow to get the issue resolved. The technician received the ticket on 8 March and fixed my internet at my home in person on 10 March. The technician confirmed that it was a 30 second troubleshooting test to correct the issue, which was an incorrect setting. He confirmed that this could have been done remotely by the previous technicians assigned to the case, but due to incompetence and lack of training the previous technicians did not know how to resolve a very simple issue. These so-called technicians use AI and bots to do the troubleshooting as they are promoted into incompetence. I have decided that this is enough and have cancelled my contract with Vodacom Fibre. I am still fighting the battle to be credited with the 20 days of no service. This is what happens when companies disregard appointments based on merit, qualifications, skills and competence.