AB
Almitra B
1 reviews | Active since Oct 2014
31 Jan 2025, 09:27
Vodacom: great network but TERRIBLE customer service
Called 3 Oct 2024 to cancel my number *** spoke to Michell Velile at 16h12 for 28 mins Was told he couldn't cancel it then and I had to call back a month before it ended which is Feb 2025 He made a whole bunch of promises as well that he didn't follow through with but all I want is it cancelled for end Feb 2025. I called right now spoke to the most useless agent Ayanda Mcibi and she's not able to help me. Honestly - just don't use Vodacom - great network but the staff they employ have no idea what the word service means.
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Vodacom's replyOfficial
31 Jan 2025, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2025, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team