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cG
chantell G

1 reviews | Active since Feb 2015

18 Jan 2019, 18:21

Vodacom - Got sold a lie once again

AGAIN!!!!!!!!!!! I'm getting a lie sold to me by Vodacom, and again I fell for their lies

I've upgraded to the Huawei P20 lite, I received the phone, and today after calling the call center and get send to a Vodacom outlet, I get told that the phone is NOT DUAL SIM as stated by the agent who did the contract for me.

I specifically asked the women who helped me if it is dual sim and she confirmed that. Now Vodacom has issues and they will only phone me back maybe the weekend or on Monday.

Why must I as a client now wait for them to phone me when it is them that sold me lies in the first place, all I need is a Huawei P20 lite dual sim phone as promised.

The Lord above hear me today, I will take this as far as I can, the proof is there that I was **** to by Vodacom

0
Replies (3)
cG
chantell G's update18 Jan 2019, 20:44
Reviewer Update
Forgot to mention, I actually ordered the same phone in December on contract, but that order was cancelled by Vodacom due to this issue - https://www.hellopeter.com/vodacom/reviews/order-being-cancelled-by-vodacom-because-they-cannot-find-my-address- ********** The Operator that helped me in December with the contract also told me that the P20 Lite was a dual sim phone, that is the reason I reordered the phone when I decided to try again and upgrade my contract. So yes, I was sold a lie twice, and please Vodacom, go and check the actual recordings on both occasions
Vodacom
Vodacom's reply19 Jan 2019, 10:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
cG
chantell G's update19 Jan 2019, 11:13
Reviewer Update
When? All I do is wait for someone to help me with this issue.