Vodacom- Good to bad to worse.

I was going to share the full story but after landing on this page and seeing overall rating, I knew we are doomed, so not wasting time to do that. Been with Vodacom for 30 years, had this number probably 27 of those, I am considering to move somewhere else, just cannot deal with this anymore. The last while it has been impossible to get anything resolved, if you have an account issue, even if issue is on their side, they just disconnect you immediately when trying to call customer service. They treat the customer as a ******** when they are the one making the mistakes or have system issues. The Vodashops, same thing there, they are willing to sell stuff but if you try resolve an issue they are all of a sudden just a "franchise" and do not want to be associated with Vodacom, but they wear the signs and the T-shirts. Expected a call back after the calls I had Saturday, did not happen. Been on calls whole morning, expected a callback, did not happen. Writing this, I feel sorry for the Call Centre individuals that are friendly and helpful but their reach is very short and all falls flat when you are handed over to next department or person. I do not feel sorry for anyone at Grove Mall Vodashop, 3 times they made major errors and all of them as friendly as crocodile in a swimming pool.

Vodacom has no continuity and their customers are not valued, we just another number on a system.