CG
Clifton G
1 reviews | Active since Aug 2017
11 Jan 2022, 18:36
Vodacom gone rogue
I had a query on my account and your call centre promised to get back to me, to address my concerns of overcharging on my account. They obviously never did, as I was assisted by an inefficient and totally clueless agent , that were completely out of her dept. I need my account sorted asap, and I want Vodacom to stop to unilaterally debit my account, *******ly so....this amounts to theft. Call me asap, to remedy this situation
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Replies (2)
Vodacom's replyOfficial
12 Jan 2022, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2022, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jan 2022, 16:19 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have requested the necessary credits and refund. Your reference number is *** and can take within 7-14 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2022, 16:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have requested the necessary credits and refund. Your reference number is *** and can take within 7-14 working days. Regards Consumer Website Team
Best regards,