Vodacom - Goliath against David no responsibility

Friday night Saturday my daughter's phone was ****** she went to Vodacom shop Menlyn Retail, she could not be helped to sim shop because there was an red flag (*****) on my account which firstly should be removed before application can be done, I was advised to contact the customer service for this to be removed telephonically, unfortunately according to the consultant at time helping me this could not be done, I had to go in to Vodacom shop in person to have the flagged removed, (Identify myself, proof Id, this all understandable), on arrival at shop I was attended to by CY, he immediately said he was unable to help because of the flag, referred me to the Customer service call centre, I rep**** to him that it is not possible because I was referred by them to go into shop because this can only be removed inside shop, also said to him, I am confused, not understanding the operations of Vodacom, but please to sort this out, call whoever need to be called but please sort this out for I need the sim swop to be done, this is a business phone, I then went to go draw cash to pay for sim. On arrival my ID was copied, and this sim card was ready for collection. Paid left the store, Monday morning the phone was still not activated I phoned customer services again they informed me that the request is still pending. This could only be cleared (released) by the shop, I phoned the shop spoke to Amanda the manager, she informed me that I must remember that the change can take from one to 24hrs. I actually and as all can understand was very upset by this reply because in all 20years with Vodacom it never happened that a sim shop took longer than 3 hrs..... They ****, I contacted customer service again they informed me again the request was still not released by the shop still showing pending. She contacted them we had a converance call were they then admitted to her that they still by 10h20 need to send e-mail to request the sim activation to be done to Vodacom ? I just received a call 11h46 the activation would be done within a hour, this all now supposedly to take the wors scenario 24hrs my application (payment time: 12h27 Sunday 23.03.2019). Not only was the Manager of the shop Amanda rude not helpful, so also the Reginal Manager Vera, full off excuses but none of them informed me that the correct procedure was not followed by them and that was to nr1: First cancel the Block, then app**** for the sim swop, send e-mail for activation- (They did not do none of this denied all did not take any responsibility, if they only from the start informed the that a mistake was done and they are busy rectifying it, I would have understand, we also run a business mistakes happens, except responsibility, inform the client, keep the client up to date, don't be rude, dismissive as if it is OK because we are VODACOM mistakes can be made it is acceptable we are untouchable!! I also enquired because so much time lapsed and because I was without a phone and lost out on business, I am paying line rental, and because of no fault of mine would I be compensated (credited) for the time not being able not to use my phone - this off course was as I was making a joke!!