Hellopeter
Share Your Experience
AS
Alzandri S

1 reviews | Active since May 2025

20 May 2025, 14:42

Vodacom going to loose business again because of no response.

I laid a complaint on Hello Peter. They responded, and now, no reply a week later? Seems like Hello Peter has no also lost its affectiveness.

I think maybe I should just go to MTN. They are willing to take my money.

0
Replies (2)
Vodacom
Vodacom's reply20 May 2025, 16:28
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team
AS
Alzandri S's update21 May 2025, 12:59
Reviewer Update
Good afternoon Vodacom Team,

I am writing again as I am still awaiting feedback regarding my application. I have submitted every document you requested, including both TransUnion and Experian credit reports, yet I have received no meaningful updates from your side.

Frankly, this experience has been deeply frustrating. I have had to follow up far too often, and your lack of responsiveness is unacceptable for a service provider of your stature.

Meanwhile, MTN has already approved my application. However, I would still prefer to remain with Vodacom because your coverage is far more reliable—especially considering that I travel frequently to areas where MTN offers little to no reception. That said, if your team continues to delay and ignore my follow-ups, I will be forced to take my business elsewhere. I need a resolution urgently.

To be clear:
  • My current device is no longer reliable.
  • I do not want to spend R10,000 on a cash purchase for a temporary solution.
  • I am trying to secure a proper long-term device through your contract offering.
  • I’ve shown loyalty to Vodacom, but you are making it extremely difficult to remain a customer.

Please escalate this matter immediately. I expect a response without further delay. It is disappointing to have to chase Vodacom like this for basic service. You can and should do better.
Regards,