Vodacom- “Going Futher Together” NOT!!!!!

In Feb 2023, I took out two Vodacom contracts at Makro. I honestly forgot about even taking out the contracts but my debit orders went off on time every month. This year in Feb 2025 the contract period ended and I have not received a call to upgrade or terminate the contract. In May 2025 I get a call to say my contract is in arrears and I need to pay it, so I told the consultant over the phone I don’t have any cellular contract with Vodacom but only a home fibre line, and I will go to your store to query this. I visited Vodacom Woodmead in May 2025 who put my ID number on the system and said that I don’t have a cellular contract but only a home fibre line with Vodacom. I asked her again are you sure, and she was confident that there was no contract other than my fibre line. In June 2025 I get debited for R1200 and when I go back to Vodacom in Woodmead another consultant tells me that I have a contract that expired in February 2025, and that I need to pay for two months more in order to cancel.

Vodacom. Please get your act together and train your staff properly. I also am already out of my contract period but must still pay for two more months! In order to cancel! If I was informed correctly when I visited your Woodmead branch in May, I could have had this contract terminated already not wait for August!