Vodacom going from good ****ty to the worst kind of ****ty

<p>Vodacom, what I had initially thought to be a great service provider has turned out to be the worst. My wife always said that when she had a contract with vodacome her the account was always paid on time but the line kept getting block due to it being in "arrears" and had to wait 24-48 hours switch the phone off and on a thousand times just to get her allowance that was already paid for . I however had no issues with them until you guessed it now.. So I want to buy 1GB data AT R150 for my wife and as I go through the process to buy it and I realise that the option to choose a phone number to buy for doesn't show up. Puzzled, I call them up hoping for what seems to be fairly simple request asking them to remove the data from my airtime balance and give me my R150 airtime back to transfer to my wife.. which I don't see as being unreasonable as I'm not asking for a freebie it just a reversal I want. And I get told by some human who has no customer service etiquette that there's nothing they can do I would just have to buy another R150 airtime and do the transfer again. After explaining to the *********** species of vodacom customer service reps that I previously transferred data and airtime to wife's number I get told that it's my fault I had to activate my transfer rights again. And when pointing out that my wife is pregnant and we have to stay in touch I get told to buy more airtime like its a sales pitch to sell me something when I'm having an issue and having a baby isn't costing me money as is already ... then I get told by a manager that I have to wait 7 days business days to get a resolution and even then it is not guaranteed. I would not recommend vodacom to anyone ever again as no matter how good of a network service you provide customer service is what people talk about. in certain areas loyalty means **** to them old customer's get the same treatment as new customers. Vodacom should learn from companies like Amazon.</p>