1 reviews | Active since Jul 2017

20 Jul 2017, 15:51

Vodacom going downhill fast!

<p>First we ordered a phone on Vodacom's website - "stock available". After a week we phone to find out THERE IS NOT STOCK IN THE COUNTRY!</p> <p>So we decided to change the order, which was a bit of a mission.</p> <p>Then they used RAM couriers which was a total flop and the phone was sent back to Vodacom by RAM. We tried phoning the Vodacom assistance number, but nobody was any help at all. The only said to reorder, which we couldnt do because the system says the previous upgrade and delivery has not been finalised. So many useless people answering phones!</p>

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Replies (2)
Vodacom
Vodacom's reply21 Jul 2017, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2017, 13:19
Official

Dear Veneto Keyter,

Thank you for your patience. Our record reflects that your query is resolved.

I do apologise for the inconvenience caused.

Regards,

UW