GC
Gareth C

1 reviews | Active since Apr 2013

16 Feb 2023, 19:45

Vodacom going bad to worse.

Second complaint about Vodacom in a week! Idiots are going bad to worse! After much fighting and shunted pillar to post, I finally got my new SIM card. I phone Vodacom customer care now to find out how much the pro rata debit order is going to be and get the ****** run around with security questions and validation. When I start to get impatient about it then the guy hangs up on me. I think I've made a big mistake with this contract and this company. Wonder if I wouldn't be better off with MTN...

PS my last complaint got swept under the carpet and I am NOT happy. So warning to you Vodacom, do that again and I will contact your CEO and have a chat. As well as I will trash your company name to anyone willing to listen.

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2023, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team