1 reviews | Active since Nov 2016

07 Nov 2016, 17:16

Vodacom going backwards fast (no service!!)

<p>I actally dont know where to go next or who to call. The call centre takes ages to get through to and they just send you from consultant to consultant. </p> <p>I had 3 contracts with vodacom for years, so i recently moved to cellc who are not great either but anyway. instead of vidacom cancelling my contracts they credited my accounts with the money I paid into the aco****s and billed those credits monthly (they ported my numbers to cell c but still charged me for contracts with them) useless!!! next i foundout because i checked my statement and saw some funny credits and debits when i should only have a small data contract. it took me well over an hour to get the consultant to help me cancell my 2 contracts properly etc. </p> <p> </p> <p>next today o called to see how long i have left on my data contract for my house which i am being ****d with the price of R530 for 10gigs. cause i got debited R3237.54 this last month. </p> <p>when i calle din the consultant said i have anohter number.. news to me they say i have the following numbers which i have never had ********** and ********** the first number i got from the first consultant and the second number from the accounts department when he transfered me. </p> <p> </p> <p>the lady in the accounts department said they can open up a ***** case and investigate... DO YOU THINK???? HOW STUPID ... best part is the phone call died and says please rate our service... </p> <p> </p> <p>the worst service i have ever had and i will never deal with vodacom ever again and i will only encourage people to go elswhere.. </p> <p> </p> <p>If vodacom dont come back to me with a decent explantaion of what happened or what is going on i am going to cancell my debit order and make them sue me for their money. </p> <p> </p> <p>*******!!!</p> <p> </p> <p>vodacom only care for themsleves!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team