AV
Amalia V

1 reviews | Active since Jan 2017

31 Jan 2017, 11:05

Vodacom going backwards

<p>I upgraded my contract over the phone. I agreed to 2 x Samsung S6 handsets.. I was told I will also get 2 x homemark vouchers..a few days later a nombele called and said they don't have stock but as soon as it arrives they will courier the handsets.. also because of the inconvenience the monthly payments will be less and the handsets colour will be kohona...all good so far...when the courier arrived..I opened the box..and guess what..I find the homemark vouchers SIM cards and 2 boxes marked mobiwire tribe kohona black..I opened one and inside is a handset so far from the agreed handsets I simply had to laugh..plastic handsets they are. .terrible quality..I called the number Nombele called me from. .but the number does not exist..the tax invoice is on a Vodacom letterhead. ..so I called 082 111 and cancelled the upgrade..I have been with Vodacom all along and find this terrible service and shocking..the outright lies and assumption I am a fool that I won't notice the difference between a Samsung S6 and these plastic horrible phones..what do I do now I ask?</p>

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Replies (2)
Vodacom
Vodacom's reply31 Jan 2017, 11:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Feb 2017, 10:40
Official

Dear Client

I have escalated this matter to the Sales Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,