JL
John L

1 reviews | Active since Sept 2016

07 Sept 2016, 19:27

Vodacom going back on its word putting my son in dager !

<p>My son being alone on a farm with problems in our area needs a reliable phone ! So when his gave up we went to vodashop in Woodlands Boulevard to see what deals they had on offer . The very helpful salesman Dane told us about a deal that Vodacom had and in front of us he called Vodacom to confirm that he could do the deal . Paperwork done son over the moon about his phone and me satisfied with the deal . This was the friday by today Wednesday the phone has still not been activated im told that Vodacom will now not do the deal and have reneged on the deal ! Even after agreeing to the deal in front of us ! Result got a useless phone and I have know way of keeping in touch with my son . Since there have been three farm ******s in our area in the last year how do you think I feel about Vodacom and your empty promise ?</p>

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2016, 08:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team