Vodacom go to hell!

<p>On tuesday 7 February, I received an SMS from Vodacom reading: Your Network Synchronization has been activated. To view balances, buy bundles etc...</p> <p>I didnt log a call or ask for any network sync and this was done from Vodacom side. Why they did it no one can tell me. </p> <p>The result of the netword sync was that I couldnt receive phone calls. I dialled customer service, 082 111, and they "logged" the fault. Just to clear up one thing, I have had a contract with VC for almost 13 years, never missed a payment and is actually due for an upgrade. My bill is not in arrears and is not blocked because of payment etc.</p> <p>After waiting 24 hours, I suddenly could recieve phone calls, but wait for it, all outgoing calls was nou barred. Once again I have to phone customer service (CS) tell the the problem (2nd time). After waiting another 24 hours I could make and receive phone calls but my CLIP was disabled and my mobile data. My business was ont the losing end of this as I for now 48hours couldn't reach customers, and only intermittedly speak to customers. </p> <p>I then went to the local Vodacom store (Flamwood Walk, Klerksdorp), the lady only able to assist with (wait for it) logging a call, and ask for a resync on my line!!!!!!! I then had to wait another 24 hours, when again I couldnt make calls, calls barred. CLIP not waorking and mobile data is not working. I looked for the issue on my phone, change pohones, did a factory reset but nothing fixed the issue. I loaded an additional 1GB data on my line, which when logging into my account can see that is available. Note, I havent been able to use the data since the 9th of Feb. VCs t&c says that all data will be lost after 30 days...I havent been able to use my data..and should this issue not be resolved they will actually steel data and money from me!!!</p> <p> </p> <p>On Monday, I called CS again (4th time explaning the issue) the logged the call again, and wait for it, a resync on my line! Now, I have explained to VC that a resync is not helping, their idiot customer service still cant fix the problem. MOnday 14H05 I received an sms that my internet APN has been activated, why did they de-activate it in the first time!!! But wait for it, outgoing and incoming calls are barred, Internet not working and CLIP also. I have a phone which I pay for monthly and commiting to my contract but VC at this stage are not upholding their contractual agreement. My customers at this stage are getting irritated with not being able to contact me. </p> <p> </p> <p>Tuesday, 1 week since the initial SMS from VC, I received an sms, reading: "for further assistance please call 082 11"! FOR F SAKES!! I have called you VC numerous times, I spoke to your useless CS and the only thing you can return is a simple sms to again call you!! Go to hell!!!!! Wednesday I received another your network sync has been activated sms, but guess what VC, I still cant make phone call and my mobile internet is offline.</p> <p> </p> <p>Thursday, I returned to the local VC shop, and Idris helped me. Fault finding from my device everyhting.!The issue and problem is with VC! My account was verified, my phone is perfect. At the end of business day, another network sync was done and yet still no results.</p> <p> </p> <p>10 days has now passed, VC sends me an sms that my issue has been escalated to a support specialist!! Guess what VC, not one of your so called support specialist have been able to even contact me and expplain what is going on, or even better been able to solve the issue. After fighting for 3 days to get a ref number, and being told to use the ****ing date as a ref no. I received 2 ref numbers, have a look if you have this on your system, 1- ********** ********** and 1- ********** ********** . </p> <p> </p> <p>I want to know why a sync was done on my line!</p> <p>Why VC cant fix their own problem.</p> <p>Why no one even tried to contact me and let me know the progress of the issue.</p> <p>Tomorrow IT WILL BE 2 WEEKS!</p> <p>I WILL REFUSE TO PAY MY ACCOUNT AT THE END OF THE MONTH AND I WILL SUE VC FOR COSTS AND NOT ADHERING TO THEIR CONTRACTUAL AGREEMENT!</p> <p> </p> <p>VC thinks that they can do as they choose, and as consumers we are fed up with useless, ******** and poor service providers!!! </p> <p> </p> <p>AS AT THIS MOMENT, I STILL CANT USE MY HANDSETT TO MAKE PHONE CALLS OR FOR MOBILE INTERNET! VODACOM YOU ARE USELESS! GO TO HELL!</p>