EM
Elrica M
1 reviews | Active since Feb 2013
20 Aug 2023, 10:01
Vodacom Glow Subscription that I didn't subscribe to.
I would like to know how on earth I got subscribed to a 3rd party subscription at R25 a week called Glow.
I didn't fill in any subscription online. I didn't okay anything on my app. So how on earth have you guys been deducting R25 off every week without my okay, for a service I would NEVER USE -it'sNOT MY SCENE AT ALL. At a ridiculous price every week.
I want a refund for all money ****** from me over this time. I now BLOCKED ALL 3RD PARTY SUBSCRIPTIONS so that in FUTURE this doesn't happen by 'chance'.
I'm so done with Vodacom always finding yet another way to ***** from their users.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
20 Aug 2023, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Aug 2023, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
