EM
Elrica M

1 reviews | Active since Feb 2013

20 Aug 2023, 10:01

Vodacom Glow Subscription that I didn't subscribe to.

I would like to know how on earth I got subscribed to a 3rd party subscription at R25 a week called Glow.

I didn't fill in any subscription online. I didn't okay anything on my app. So how on earth have you guys been deducting R25 off every week without my okay, for a service I would NEVER USE -it'sNOT MY SCENE AT ALL. At a ridiculous price every week.

I want a refund for all money ****** from me over this time. I now BLOCKED ALL 3RD PARTY SUBSCRIPTIONS so that in FUTURE this doesn't happen by 'chance'.

I'm so done with Vodacom always finding yet another way to ***** from their users.

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2023, 10:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team