JW
James W
1 reviews | Active since Apr 2014
30 Sept 2025, 11:21
Vodacom Glitch
Vodacom listed me on ITC as 2 months in Arrears. Phoning Vodacom they confirmed that my account is up to date for the last couple of years. I want to rent a new apartment, but it had been turned down due to this incorrect GLITCH as Vodacom said. They will escalate the complaint, and it will be corrected on the next run to ITC in October. Can I please move into a Vodacom shop for the month?
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Replies (3)
Vodacom's replyOfficial
30 Sept 2025, 14:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2025, 14:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Sept 2025, 15:20Dear James, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your query has already been escalated to our Legal Team and they busy looking into it. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2025, 15:20
Official
Dear James, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your query has already been escalated to our Legal Team and they busy looking into it. Regards Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Oct 2025, 15:48Dear James,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have attempted to contact you with no success. Our records shows with regards to EC-21PU-1KGKMM, your query has already been escalated to our Legal Department and they have provided you feedback on the 01-10-2025. Please refer to the communication that was sent to you via email below:
Good day
Please note that updates have been sent to the credit bureaus.
The credit bureaus might take 7 working days to update the information.
Regards, Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have attempted to contact you with no success. Our records shows with regards to EC-21PU-1KGKMM, your query has already been escalated to our Legal Department and they have provided you feedback on the 01-10-2025. Please refer to the communication that was sent to you via email below:
Good day
Please note that updates have been sent to the credit bureaus.
The credit bureaus might take 7 working days to update the information.
Regards, Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2025, 15:48
Official
Dear James,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have attempted to contact you with no success. Our records shows with regards to EC-21PU-1KGKMM, your query has already been escalated to our Legal Department and they have provided you feedback on the 01-10-2025. Please refer to the communication that was sent to you via email below:
Good day
Please note that updates have been sent to the credit bureaus.
The credit bureaus might take 7 working days to update the information.
Regards, Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have attempted to contact you with no success. Our records shows with regards to EC-21PU-1KGKMM, your query has already been escalated to our Legal Department and they have provided you feedback on the 01-10-2025. Please refer to the communication that was sent to you via email below:
Good day
Please note that updates have been sent to the credit bureaus.
The credit bureaus might take 7 working days to update the information.
Regards, Consumer Website Team
Best regards,