1 reviews | Active since Jul 2016

25 Jan 2017, 18:37

Vodacom giving **** service once again

<p>My previous contract expired December 2015. I upgraded only in April 2016 to a Uchoose More Data 2GB. The consultant that assisted me assured me that everything extra on my previous contract would stop once thenewcontract kicks in. To my surprise this never happened. On my old contract I paid for an extra 1GB because i could never last on Data usage. I have been assisted several times telephonically and face to face to cancel this R130.70 and still I havebeenpaying this since April 2016. Which Vodacom id *****ing from me. I contacted the call centre again today 25 Jan 2017 to try again to cancel this portion seeing as my Contract now with 2GB is more then enough every month. The consulted told me this wasnt linked to my number its for a different number.WHICH IS WRONG..The R130.70 is part of my old contract that finishedin Decrmber 2015. The consultant argued with me on the phone where I just stated that this is ****py service once again. I want the R130.70 x 10 months = R1307.00 back and this cancelled from my phone contract which no longer exist</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jan 2017, 07:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Jan 2017, 12:41
Official

As per telephonic discussion,feedback provided.