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Christopher C
1 reviews | Active since Sept 2017
08 Oct 2021, 13:35
Vodacom giving run-around for weeks instead of correcting their mistake.
Absolutely shocking run-around with a contract upgrade, contract was taken on 24 months and documentation shows 24 months but Vodacom processed it mistakenly as 36 months and are now giving us an endless run-around for weeks and nobody can tell us anything. Emails all get ignored and each time business call centre is called they can't give answers, we don't even get an acknowledgement of receipt of emails by Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Oct 2021, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Oct 2021, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Christopher C's updateReviewer Update
15 Oct 2021, 11:20This query still has not been resolved a week later. No updates on the system when I contacted Vodacom today.
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Christopher C's update15 Oct 2021, 11:20
Reviewer Update
This query still has not been resolved a week later. No updates on the system when I contacted Vodacom today.
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Christopher C's updateReviewer Update
05 Nov 2021, 07:53Once again it has been weeks and Vodacom has not done anything to resolve this issue. Absolutely disgusting service.
I would also like to make it clear in response to you message sent 15/10/2021 that your team did NOT contact me on this day, I CONTACTED THEM, they had zero information for me and I then updated this complaint.
What is it going to take for Vodacom to rectify this situation if nothing has happened in over a month.
I would also like to make it clear in response to you message sent 15/10/2021 that your team did NOT contact me on this day, I CONTACTED THEM, they had zero information for me and I then updated this complaint.
What is it going to take for Vodacom to rectify this situation if nothing has happened in over a month.
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Christopher C's update05 Nov 2021, 07:53
Reviewer Update
Once again it has been weeks and Vodacom has not done anything to resolve this issue. Absolutely disgusting service.
I would also like to make it clear in response to you message sent 15/10/2021 that your team did NOT contact me on this day, I CONTACTED THEM, they had zero information for me and I then updated this complaint.
What is it going to take for Vodacom to rectify this situation if nothing has happened in over a month.
I would also like to make it clear in response to you message sent 15/10/2021 that your team did NOT contact me on this day, I CONTACTED THEM, they had zero information for me and I then updated this complaint.
What is it going to take for Vodacom to rectify this situation if nothing has happened in over a month.