IS
Imraan S

1 reviews | Active since Dec 2019

15 Sept 2021, 09:48

Vodacom giving out personal information

I'm really unhappy with vodacom giving my personal information to outside companies, I got a call from a lady stating she's from vodacom and had all my info from my I'd number to the 2 contract numbers which was due to upgrade. I had questioned her a few times on the call asking if she really is vodacom direct and she said yes,turns out she's from a company called mondeo mobile, which I might add does not give you what was promised for the upgrade. I requested a copy if the call which they say I must go to a vodacom store only then they can give it to them for me to listen,as I would like to get my lawyers involved and get both contracts cancelled due to the lies told and with vodacom giving my info out without my consent. Being a big company like vodacom they feel they can just do what ever they want

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2021, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team