Vodacom giving me nightmares after 18 years plus being loyal client

I personally reached out to Vodacom regarding my financial status and made arrangements to complete my contract repayment which was left with (6) six months before agreed contract date. I was left with R8 000 according to their records, and I did pay R1600 for 3 months and in November 2025 they debited R5680 from my bank account of which I thought was their balance. To my surprise my banker called me and informed me that my financial status was on (RED) due to outstanding R21 000 balance showing on my Vodacom account. Again I took initiative to communicate Vodavom only to be told that my account has been handed over to their lawyers PS Law firm somewhere in Braamfontein in Johannesburg. Chery, on top is that neither Vodacom nor their so called legal advisers communicated with me regardingthis account, because Vodacom terminated their number I was using and that also affected my access to the personal address I used as it requires the OPT number that goes to the number they have terminated. As if that was not enough, theh gave their lawyers a **** number that i do not know, as my communication number.

What Vodacom and their so called legal firm did is really senseless . Zero communication from both entities and still they expect a loyal Vodacom vom client for over 18 years to be treated like this is shocking. I have to say when I communicated that PS legal firm, they left me in more shock. For the first time in my life, I spoke to a ruthless human, nog al a women for that matter. It really left a bitter taste in my mouth, i am short for words to relate the cruelity i received this monday morning. I have never experienced an individual dealing with clients and has a Zero listening skill like that human being workingfor PS firm handling Vodacom account. I am the one who called but after giving my ID to this so called human person I was left bleeding. I regret having reached out to them. I was brutally executed for asking what were the reasons for my account to be handed over to them and when did that happen and why was i not communicated by both their clientandthemselves as they apparently received my file on the 16th January 2026. Can someone out there please assist me or wake me up from this nightmare.

They don't even deserve 1 star rating, its such a waste they must get a Zeeerrrooooo star 0) is what they deserve.