DE
Desiree E

1 reviews | Active since Jul 2020

28 Jan 2022, 11:21

Vodacom giving me a recent number ***

Good day, My complaint is with vodacom I opened a new contract and the number I received has been recycled. I can understand using the recycling of the number, but believe it should be after a few years after the person left the contracted or prepaid number. The problem I am having is unknown / private calls keep coming through on my new number. The calls are from private people and companies Just this morning a freight company phoned to say they are outside. My time is valuable and I have to keep answering and say wrong no. Next the sms's I receive are also serious, a cash send was sent to me frfrom Discovery bank and arrears for Motjididi Letso from vodacom, to name a few. This also makes me think my number is at risk from phishes. I called vodacom and they do not take no responsibilty, I have just recived and answer we do recycle the numbers. I am really frustrated with vodacom.

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Replies (1)
Vodacom
Vodacom's reply28 Jan 2022, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team