Vodacom giving me a bad credit record for ********** account

An employee in Vodacom has taken 2 ********** contracts in my name. The one number was an upgrade as i had a contract with Vodacom and ended in 2018 September. I have send through my documents and confirmation thats the amount was **********. I have never received any feedback from them until i called in January 2019, a gentleman confirmed that the amount has been reversed back into vodacom. I asked him please tell the relevant people to clear my name with Transunion and he agreed The past month i have been receiving sms's that i owe vodacom and my case has been send through to debt collector's. When i call and explain my story they revert me to vodacom. To which Vodacom does not help me

Yeaterday, 22 July 2019 i called vodacom again and every department says they will help i must hold on. I will hold on until they decode to transfer me back to the contact centre

I need urgent clarity of my name. My credit record is ridiculous as it seems i owe Vodacom close to R5000

Nobody knows how to handle my case even the prelegal dont want to help

SOMEONE PLEASE CLEAR MY NAME WITH TRANSUNION FOR ME