JL
Justin L
1 reviews | Active since Jan 2019
01 Feb 2019, 14:26
Vodacom giving half data
Why did you guys offer me 1Gb for R100 and then when I pay for it I get charged R100 and receive 500mb day time data and 500mb night owl when in the *111# menu it clearly says 1gb for R100. It does not say 500 meg day time data and 500meg night owl data!
Trying to speak to people on the phone is also a complete waste of time. Not good service from you guys.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Feb 2019, 16:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2019, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Feb 2019, 17:07Dear Justin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply01 Feb 2019, 17:07
Official
Dear Justin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
JL
Justin L's updateReviewer Update
11 Feb 2019, 13:07so you guys called me and said you will load the data. You still have not done this?!
JL
Justin L's update11 Feb 2019, 13:07
Reviewer Update
so you guys called me and said you will load the data. You still have not done this?!
JL
Justin L's updateReviewer Update
19 Feb 2019, 14:31writing another bad review thanks or nothing!
JL
Justin L's update19 Feb 2019, 14:31
Reviewer Update
writing another bad review thanks or nothing!