Vodacom Giving Bad Service To Loyal Clients !!

Good day Please help . I have a cellphone contract with Vodacom since 2018/19…. on 30/08/2021 I called them to do an early cancellation of my cellphone contract they told me that I needed to pay a certain amount which is R10147,76 they sent the documentation and requested proof of payment ,my ID and for me to sign the early cancellation form ..as a loyal customer I payed the full amount same day using the immediate payment option ,signed the contract ,got the copy of my ID then sent the documents same day ..I then called them and they said that it will take 1-7 days to process the whole cancellation..months and months passed and I haven’t got any feedback regarding my contract ..I keep on calling and they always tell me the same thing “It will take 24/48 hrs for the cancellation to be processed,,”” currently iv stopped using the SIM card as the matter has been not resolved and I have trusted Vodacom to give me the same service I got when I opened the cellphone contract .. am really disappointed in Vodacom as the money I used to settle the contract I work hard for and the matter could have been resolved ..so what am requesting from Vodacom is to refund me my money and I will continue to pay the monthly instalments until the contract ends . Am tired of going back and fourth Vodacom must just do the right of refunding me money and cancel the whole procedure of the early contract cancellation as they have failed to complete it for months . For further communication please use my email address ***

Please kindly assist