Vodacom giving away ownership of my personal number and I was hacked after.

Good day

I trust you are doing well.

I had a problem with my prepaid number which belong to Vodacom network. I last received sms and missed calls on 29/04/2023, I deleted messages to open space thinking memory was full. Yet I was not receiving anything until my sim card show emergency call only meaning it has now been switched off.

On 01/06/2023 I went to Vodacom shop at Tygervalley, I was informed my number doesn't belong to me it belong to a lady. I explain that I have been using the number since 2014 there is no way it can belong to someone. The number is linked to my investment profile and savings account I have, I show the consultant proof of how the number is important to me. Then they checked and found out the number was ported to another network on 30/04/2023, then again I showed the consultant proof on 03/05/2023 my bank account was hacked and funds removed because the OTP is going to my Vodacom number which I no longer have access of. Then presenting case number and affidavit of what happened to me for I am desperate for the ownership of this number. I was asked to comeback after 7/8 days from 01/06/2023 I then return back to the shop to get my number on sim swap as i did everything to present my story on 01/06/2023.

The unfortunate part I was informed that the number is deleted and I won't be getting served as I was promised then the guy that assisted me is no longer in the branch. I get furious as I needed answers because now I am being treated as a fool first all. Then as I seek answers to the staff manager came to asked me to be soft and I told him how do you keep calm when you treated as an idiot. He call his consultant to the back and gave me message to comeback again they will log complaint on my behalf.

On 14/06/2023 I went back again and straight to the manager he refused to attend me as that shop he operate is under renovations or whatever case might it be. But I waited until he attend me, then asked his staff to attend my issue nothing was done and I was sent again to do another affidavit which they never took my matter seriously and my money I will lose it as I still not receiving OTP. Now on next day they called me to informed the number can't reversed but they manage to take my number and ownership to someone else. That person went as far as reversing money in my bank account including debit orders.

Now manager act as if I am rebellious to him and his staff as I am getting funds loss for giving away ownership of my number to someone yet that person change network immediately.

Kind please assist me for this to reach relevant people at Vodacom so I can get back number before I lose more funds and my investment.

Kind regards

Mbongeni Cyprian Ketsekile