VODACOM GIVING ATTORNEYS WRONG INFORMATIONS
<p>I wanted to be a vodacom subscriber because of the adverts I saw, but after my experience i am glad my contract is almost finish - I PAY EVERY MONTH ON TIME IN FULL. I did phone Vodacom to explain i dont owe any outstanding money stop with the sms's i get that you going to block my account. I GOT A NEW SMS:</p> <p> </p> <p>Dear Nathi Buhlalu - which IS NOT ME!!!!! VODACOM HAS APPOINTED US TO ASSIST YOU WITH YOUR OUTSTANDING .... AMOUNT AND WE WOULD APPRECIATE YOU ARRANGE TO PAY - </p> <p> </p> <p>I did send them info that they have the wrong cellphone number but now they send me more information about MY CELLPHONE NUMBER- PLEASE CANCEL MY NUMBER BY THE ATTORNEYS URGENTLY, AS THIS IS NOT ME AND I PAY MY ACCOUNT ON TIME, - I TRIED THE NICE WAY - I PHONED VODACOM EXPLAINING THESE SMS'S THEN I EXPLAINED IT TO THE ATTORNEYS BUT NO BODY LISTEN.</p> <p> </p> <p>I PAY EVERY MONTH ON TIME - I AM NOT Nathi Buhlalu - WHOM DID NOT PAY - CAN YOU URGENTLY TELL YOUR ATTORNEYS TO DELETE MY NUMBER FROM THEIR SYSTEMS AS I PAY VODACOM MONTHLY AND LAST WEEKEND VODACOM EVEN WANTED TO GIVE ME ANOTHER 2 YEAR CONTRACT – AS IT IS TIME TO UPGRADE - LUCKILY I TOLD VODACOM I WILL THINK ABOUT IT - NOOOOOO I Will not get another contract, you gave me this number and now you give me alot of hassle with this number - you took THIS NUMBER away from a person not paying you!!! AND GAVE IT TO ME???? - this is not fair to customers that pay every month on time - DON’T PHONE ME - ONLY EMAIL ME SO I CAN HAVE PROOF OF OUR CONVERSATIONS ON E-MAIL.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
