Vodacom gives poor value and service to its business customers

It is amazing how poorly Vodacom is treating its business customers.

I have been trying to renew my business contract for more than a month now. The problem is that I was trying to get a deal that was available to individuals - I mistakenly thought that Vodacom would treat its business customers fairly and offer at least the same terms to them that they are offering to individual customers - not so: business customers appear to be ********** and offers under their Smart Plus packages which are much better value are only available to individuals.

We spent more than a week with people promising to come back to us with answers, only to not even have the courtesy to do so, requiring yet another phone call. I eventually got hold of Dean, on the individual side, who went to lot of effort to get me something that is roughly comparable. When I then decided to give up and accept the deal, it had again changed.

I then requested that a superviser or manager call me back, which he duly requested internally, copying me in on his email. This was on 28 March. No response for almost two weeks. I followed up with another email on 11 April. Still no response.

I understand that there are very complex offers that change with time, but it does seem as if Vodacom abuses the fact that its business customers are unlikely to move away from them.

This is in stark contrast to some excellent service from the individual side. I was able to renew my wife's contract within 10 minutes, receiving very good value.

Our business moved to Vodacom to consolidate all of our contracts, but given my recent experience and the hoops that I am having to jump through to just get a deal close to that available to individual customers makes me rethink that.