1 reviews | Active since Jul 2018
Vodacom gives poor service!! Just useless!!
I am writing this review hugely devastated by the poor and appalling service especially at these Vodacom departments: - Porting Department - Team Leader Anashia & Nozipho - Customer Service - IT Department - Solutions Experts (Zero Solutions, they must be called) - Sandton Vodacom 4 U store
I have been dealing with these departments for almost two months. My request was simple to have my number ported into Vodacom from Me & You Mobile. This process normally takes about about 24 hours however with Vodacom is totally different where customers are sent from pillar to post with team leaders and managers who are ***********.
I have called more than x24 times and visited the vodacom shop x6 times since 25 July 2018. I am now running a risk of losing my number because the 30 day window to port out is expiring. I have always been a supporter of south african business however if this is level of service, you are subjecting your customers.. you deserve to be shutdown or disrupted by other providers.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
