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madri M

1 reviews | Active since Jul 2016

19 Mar 2017, 16:05

Vodacom gives out your details and banking details to elite mobile and then elite mobile *****s your money

<p>I got contacted by elite mobile 24feb pretending to be vodacom directly to upgrade my daughters R99 contract to R79 because her device is still working well.They then charged me R150 for early upgrade(whats the point!!!they told me its time for an upgrade because it was 22months but then they charge!!!I still paid R99 for her old contract and then they charged other stuff as well,hotpsotter and some seeker thing ended up paying over R300 for absolutely nothing !!!! Whats worse it happens everyday to a lot of people but vodacom does nothing to protect its customers.I even went all the way from jhb to the elite mobile umhlanga offices and they werent prepared to explain or refund the money!!!!!!! Please please stop elite mobile!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2017, 07:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team