1 reviews | Active since Jun 2016
VODACOM GIVES MISS INFORMATION
<p>My husband phoned in February 2017, to cancell our contract with them, coz the phone got stollen and there was no need for the phone. The agent on the phone then told my husband that he can get a cheaper contract with a phone as well that will be send to the address given. The 1st payment went off the end of Feb and no phone received. He then phoned back to find out what is going on coz the debit order was more than the amount agreed on. Then the agent went on to tell my husband someone will phone back (no one phoned). We are going to the 12th of April 2017 and still no phone, and they have send us a new invoice again, and this matter havent been cleared.</p> <p> </p> <p>We are very unhappy about their service, and that they dont even attemp to try and help.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
We have heard it before, so will see if someone contacts us. We also want the recording of the phone conversation between my husband and the agent. That you can see the agent promised my husband a phone with the new contract, we wanted to cancell the contract coz there was no phone and the phone was ****** and still paid it, when it came to cancell the contract the agent changed my husbands mind to continue with a cheaper contract but will receive another phone with it. We will put a stop order on the account if this matter is not solved with in the next week
We have heard it before, so will see if someone contacts us. We also want the recording of the phone conversation between my husband and the agent. That you can see the agent promised my husband a phone with the new contract, we wanted to cancell the contract coz there was no phone and the phone was ****** and still paid it, when it came to cancell the contract the agent changed my husbands mind to continue with a cheaper contract but will receive another phone with it. We will put a stop order on the account if this matter is not solved with in the next week