RC
Ruan C
1 reviews | Active since Jan 2019
19 Jan 2019, 15:41
Vodacom gives misleading information
Upgraded to an Iphone x on the 11th of January 2018. Now there is a problem with the speaker. Went to the store where I performed the upgrade and they told me that I need to go to the I store as I do have a 2 year warrentee on the phone (the nearest I store is 70km from me). Just to get there and be told that the wareentee is only 1 year. I am also paying insurance on my phone each month (Cellsure) just to be told by Vodacom that my speaker is not covered. So why then do I pay insurance? Vodacom staff is giving misleading information and my contract will not be renewed once it has expired.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Jan 2019, 17:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Jan 2019, 17:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Jan 2019, 16:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that the device needs to be booked in at the Vodacom store. You'll need to retain the job number and you can track the status by dialling *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that the device needs to be booked in at the Vodacom store. You'll need to retain the job number and you can track the status by dialling *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2019, 16:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that the device needs to be booked in at the Vodacom store. You'll need to retain the job number and you can track the status by dialling *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
Please be advised that our attempts to contact you have been unsuccessful. Kindly note that the device needs to be booked in at the Vodacom store. You'll need to retain the job number and you can track the status by dialling *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team