Vodacom gives me the worst experience

I booked for phone in for repair at the westgate branch (which doesn't have a listed contact number that works even the 082 111 call centre doesn't have it) on the 19 January 2018. the phone sat there from 30 January 2018 with no one alerting me to its arrival. And even denying it was there when my mom went to check. After tracking MY own phone and receiving no sms from them I went there and the phone didn't have a SIM tray. It was then rebooked into the repairs on Monday 19 February. I was told to check on the following week. Which I did but was told its not there. Today ( 2 March 2018) I call Alisom communications and express the anguish and Mahle Gundu hangs up in me without resolution of full comprehension of my issue. I am highly aggrieved as I have been highly cooperative and my patient with the system and I am receiving no reciprocal respect from the service provider and its staff.