Vodacom gives me the run around!!!

<p><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;">Very irritated with Vodacom at the moment. I did an online upgrade last week Thursday (5May16) with Mr Siwela,he promised that I would have my phone in 3 working days, So it was expected on Tuesday (10May16). I have spoken to numerous people and they tell me they can see the order is completed , but they cant find a waybill number and cannot tell me when I will be getting my phone. They promise to phone me back and to get a supervisor to phone me and nobody ever phones me back. There is no complaint department and they keep making me phone them and hold on for hours. They say the phone is on back order and hasnt been released. The system shows there is stock, I was promised 3 working day, it is now day 5. I have to arrange that someone is available to take delivery of the phone, so it is messing me around. I would like someone to contact me immediately to sort this out as this level of service is totally unacceptable. My order number is ***.</span></p>