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Gareth C
1 reviews | Active since Apr 2013
28 Jul 2020, 09:43
Vodacom gives customers the middle finger.
I was retrenched in February of this year and as a result my account fell into arrears by 2months, on 8th of July I paid Vodacom in full at Vodashop Empangeni and requested my payment method be changed from debit order to cash as I dont have a fixed pay date when funds can be debited which the lady changed for me, but yet vodacom still debited my account yesterday on what was the debit date. So is this vodacom purely giving me the middle finger or is it more corporate incompetence? I will now short pay vodacom by R110 for the failed debit order.
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Vodacom's replyOfficial
28 Jul 2020, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jul 2020, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gareth C's updateReviewer Update
04 Aug 2020, 06:02Update, on the 28th Vodacom said they would be in touch, today is the 4th of the new month, 7days later and still no word from vodacom. See what I mean about vodacom giving me the middle finger....
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Gareth C's update04 Aug 2020, 06:02
Reviewer Update
Update, on the 28th Vodacom said they would be in touch, today is the 4th of the new month, 7days later and still no word from vodacom. See what I mean about vodacom giving me the middle finger....