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AS
Alain S

1 reviews | Active since Mar 2009

13 Sept 2018, 12:25

Vodacom gives conflicting data balances !!!

Vodacom encourage you to "manage your data". What is the use if the Vodacom app is unavailable and their "self help" option gives the incorrect information ???? According to the self help option data expires on 30 September. But now the app tells me no data. So not sure what to believe ? I did not receive a SMS stating that my data was depleted.

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Replies (5)
Vodacom
Vodacom's reply13 Sept 2018, 13:17
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

AS
Alain S's update14 Sept 2018, 12:48
Reviewer Update
Thanks Vodacom .... so how do I check my data balances now ?
AS
Alain S's update16 Sept 2018, 10:12
Reviewer Update
Any news ???? How am I suppose to "manage my data" if I cannot the correct balance details ?????
Vodacom
Vodacom's reply02 Oct 2018, 15:18
Official

Dear Alain,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

We tried calling you today and there was no answer. We have rep**** to you via email and requested that you test on your side if the issue has been resolved.

Please reply to the same email address if the issue is still ongoing.

Regards

Consumer Website Team(SA)

AS
Alain S's update03 Oct 2018, 16:13
Reviewer Update
Thank you. The app was working last night and now showing "unavailable". I have emailed you a picture for your reference.