Vodacom gives attitude

<p>I have a Vodafone Mobile WiFi R216-Z Router which I received on my Vodacom data contract. I tried to use my cell c sim data on the router, but the signal light keeps blinking green. I went to the Vodacom Shop at Woodlands Boulevard, Pretoria East, but was advised that the Router is network blocked. Being very upset that I paid for a router that is blocked and was never informed of same, I went online on Vodacom chat, on 2 August 2016 @ 21:27pm and chat with Ntombizodwa (they do not give reference numbers) at customer service, whom advised that they do not network block the routers, and helped me to change some settings to see if it will work. After trying same, the cell c sim still did not work in the router, but it works in another router and my phone. This morning, 3 August 2016, I went on Vodacom online chat again, and chat with Mphoemaloki. The chat was disconnected, so he phoned me. Mphoemaloki advised me that I must go to the Vodashop and ask them to unblock the network on the router. I told him that I already went to the Vodashop and what they informed me. After that he had a very bad attitude towards me and said that in that case he can’t help me. I’m very disappointed in the service I received from Vodacom and the fact that no one is willing to help.</p>