1 reviews | Active since May 2017
Vodacom gives a ****
<p>My laptop was ****** recently and. as i require a laptop to my urgency for work i phoned vodacom aftersales wanting to buy a laptop . i spoke to someone named ***lin . i explained to ***lin my situation and not only did the vodacom website promised next day delivery for all online sales , ***lin also assured me that delivery will take place in the next 3 working days . after 5 days i still didnt have any response from vodacom .i decided to phone in again just to hear that my order is a "back order " meaning they have no stock of this product , i was very confused , i was well assured my order will be deliverd . i asked to speak to a manager , and apparently at that time there was no manager on duty ,so i asked if i can speak to a team leader , joseph was the teamleader . he didnt even bother to awnser any of my questions , i then told him that i think i should just leave the laptop he rep**** with a simple "ok" and conviently then just puts the phone down in my ear . WHAT KIND OF SERVICE IS THIS !! .after a few days i phoned again , just to go through the same story , everytime they will apparently phone me back and still not a word from vodacom , at the moment this is causing my business to fail , its been 2 weeks already , so much for next day delivery , this is not the first laptop i buy from vodacom , there was a issue with delivery with the previous laptop aswell , i am so disgusted with this customer service , everytime i hear the name vodacom it leaves a bad taste in my mouth . how the hell is it impossible for them to not have any contact with their suppliers. I will not leave this hear i have all the calls i made on recording</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the service that you received in this regard.
We have escalated this matter to the Sales Division for further assistance. You will be contacted with feedback as soon as this has been resolved.
Regards
Roderique Lategan
Dear Customer
We apologise for the service that you received in this regard.
We have escalated this matter to the Sales Division for further assistance. You will be contacted with feedback as soon as this has been resolved.
Regards
Roderique Lategan
