Vodacom give your loyal customers another chance please.

Item: Vodacom
Rating: 1
Author: Diane M

Vodacom suddenly informs us that talking points will be discontinued. I had over a 1000 points but due to lockdown we could not go and redeem anything. During lockdown vodacom deducted my points twice. I was waiting to get a device. Now we are told we can only redeem for data. This isnt fair . Vodacom give your loyal customers a second chance please. I have 988 points and desperate for a phone. I would like to be contacted on this please.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 May 2020, 11:32

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 May 2020, 11:32

Official

Diane M's updateReviewer Update

16 May 2020, 11:42

Looking forward to your reply as some of your consultants are plain out Rude!

Diane M's update16 May 2020, 11:42

Reviewer Update

Looking forward to your reply as some of your consultants are plain out Rude!