Vodacom Give Back My Fibre Line

I purchased a property in November 2019 and had Vumatel install Fibre, we had a second CPE router installed in a more convenient place In the house.

The new router unfortunately was conncected to an existing vodacom line from the previous owners. . After installing the router and doing the setup we tried to test the internet but it was not working. After calling the provider and Vumatel i discovered that Vodacom claimed the object number for our address and there is nothing that our provider or Vumatel can do about it.

I have contacted Vodacom on numerous occasions who have assured to call me back but we are now 6 months in and still nothing. I have paid for the installation with Vumatel and also for line rental with the new provider, and i still have no service thanks to Vodacom claiming the object number/ONT.

I am extremely dissapointed in Vodacom's service and I fail to understand how they can claim an object number/ONT on a property that doesn’t have a fibre account.

Vodacom hasn't installed fibre, Vodacom has not delivered a router or charged us for any service whatsoever.

Currently we are at our wits end thus writing this review on hellopeter.com hoping for some sort of response from Vodacom.

My next step is to contact the Ombudsman to sort this issue out as I am paying a lot of money for a service not rendered due to absence of correspondence from Vodacom